"Tennessee Relay? It must be telemarketing!"

People with hearing loss and speech disabilities use the phone like everyone else – to find out about a product, make an appointment, reach a teacher, call a parent with a birthday party invitation, or simply to be neighborly.

  • Have you ever made a call and had someone hang up on you?
  • Do you want Relay Hawaii to educate those who hang up on you?

Many deaf, hard of hearing, deafblind, and speech-disabled people find that businesses, organizations, and individuals they call through relay are unfamiliar with the Relay Service. As a result, when the communications assistant announces the call by saying, “This is Tennessee Relay” to someone unfamiliar with this service, the person often hangs up. Although not intentional, the hearing person who is receiving a relay call for the first time may hang up, thinking that a telemarketer is calling.

Report Your Complaint Online  

If you have experienced a hang-up when placing a relay call, you can complete the hang-up incident form online below. A Tennessee Relay team will follow up by sending a brochure, a letter, or by calling the resident or business that is the source of the complaint to explain the relay service.

Help Tennessee Relay increase awareness and get the message out about the “Don’t Hang Up” campaign.

Please fill out the form with accurate information and click on Send.

All information is confidential.